Improve Customer Experience with a Free Track Your Order Page on Shopify

Table of Contents

1. Introduction
2. Why You Need a "Track Your Order" Page on Your Shopify Store
3. The Benefits of Having a "Track Your Order" Page
4. Setting Up a "Track Your Order" Page on Your Shopify Store
   1. Step 1: Download the Template
   2. Step 2: Create a New Page
   3. Step 3: Add the Code
   4. Step 4: Customizing the Text
   5. Step 5: Adding the Page to Navigation
5. Alternative Options
   1. Introduction to AfterShift
   2. Features and Customization Options
6. Pros and Cons of Using the Free Track Your Order Page
7. Conclusion

How to Set Up a "Track Your Order" Page on Your Shopify Store

One of the essential features that every Shopify store should have is a "Track Your Order" page. This page allows customers to easily track the status of their orders without having to contact customer service. In this article, we will guide you step-by-step on how to set up a free "Track Your Order" page on your Shopify store.

Why You Need a "Track Your Order" Page on Your Shopify Store

Having a "Track Your Order" page is crucial for providing a seamless and convenient shopping experience for your customers. It allows them to stay updated on the status of their orders, eliminating the need for constant communication with your customer service team. By providing this feature, you are not only saving your customers time but also reducing the workload of your customer service team.

The Benefits of Having a "Track Your Order" Page

There are several benefits to having a "Track Your Order" page on your Shopify store. Firstly, it improves the overall customer experience by giving them the ability to monitor their orders in real-time. This provides transparency and builds trust with your customers. Secondly, it reduces the number of inquiries received by your customer service team. Customers can easily find the information they need on their own, resulting in fewer support tickets and more time for your team to focus on other tasks. Lastly, it enhances the professional image of your store by offering a feature commonly found in established e-commerce websites.

Setting Up a "Track Your Order" Page on Your Shopify Store

Step 1: Download the Template

To get started, download the template provided in the pinned comment of this video. This template contains the code that you will need to create your "Track Your Order" page.

Step 2: Create a New Page

In your Shopify admin, navigate to the "Online Store" section and click on "Pages." Create a new page and name it "Track Your Order."

Step 3: Add the Code

In the "Track Your Order" page editor, click on the "Show HTML" button. Paste the code from the downloaded template into the HTML editor.

Step 4: Customizing the Text

Scroll to the top of the code and locate the text that says, "Please enter your tracking number below if your tracking number doesn't work, feel free to contact us at [email address]." Replace the placeholder email address with your store's customer service email address.

Step 5: Adding the Page to Navigation

After saving the changes, go to the "Navigation" section in your Shopify admin. Add the "Track Your Order" page to your store's navigation menu and footer menu for easy access.

Alternative Options

While the free "Track Your Order" page is sufficient for most beginners, there are alternative options available for those looking for more features and customization. One such option is AfterShift, a company that offers a similar service with added features such as personalized images and promotional deals.

Introduction to AfterShift

AfterShift is a third-party app that integrates with your Shopify store and provides an advanced "Track Your Order" page. It offers enhanced customization options and additional features to enhance the tracking experience for your customers.

Features and Customization Options

With AfterShift, you can add customized images, promotional offers, and interactive elements to your "Track Your Order" page. This gives your customers a more engaging and personalized experience when tracking their orders.

Pros and Cons of Using the Free Track Your Order Page

Pros:

• It's completely free, saving you money on app subscriptions.
• Easy to set up and implement on your Shopify store.
• Provides a basic tracking functionality for your customers.

Cons:

• Limited customization options compared to paid alternatives.
• Does not include advanced features like personalized images or promotional offers.

Conclusion

Adding a "Track Your Order" page to your Shopify store is a simple yet powerful way to improve the customer experience and streamline your operations. Whether you choose the free option or decide to explore alternative solutions like AfterShift, providing a tracking feature for your customers will undoubtedly contribute to the success of your e-commerce business.

Highlights:

• Learn how to set up a free "Track Your Order" page on your Shopify store.
• Understand the benefits of having a "Track Your Order" page for your customers and your customer service team.
• Follow the step-by-step guide to create a "Track Your Order" page using a downloadable template.
• Explore an alternative option, AfterShift, for additional features and customization options.
• Consider the pros and cons of using the free track your order page.
• Improve the customer experience and streamline your operations with a "Track Your Order" page on your Shopify store.

FAQ

Q: Is it necessary to have a "Track Your Order" page on my Shopify store? A: Having a "Track Your Order" page is highly recommended as it provides a convenient way for customers to monitor the status of their orders and reduces the workload of your customer service team.

Q: How can I customize the free "Track Your Order" page? A: The free track your order page does not offer extensive customization options. If you require more customization, you may consider using third-party apps like AfterShift.

Q: Can I use the free "Track Your Order" page on multiple Shopify stores? A: Yes, the free template can be used on multiple Shopify stores without any limitations.

Q: Does the free "Track Your Order" page support international tracking numbers? A: Yes, the free template supports tracking numbers from various shipping carriers and can be used for international orders as well.

Q: Can I track multiple orders at once using the free template? A: Unfortunately, the free track your order page only supports tracking one order at a time. For tracking multiple orders simultaneously, you may need to explore alternative options like AfterShift.