Demystifying CJ Dropshipping's Shipping Costs and Price Increase

Table of Contents

1. Introduction
2. Shipping Costs and Price Increase
3. Processing Time for Orders
4. Inventory and Product Availability
5. Parcel Delivery Issues
6. Logistic Limitations
7. Remote Delivery Charges
8. Returned Parcels and Rescheduling
9. Weight Discrepancies and Correction
10. Oversized Products and Shipping Restrictions
11. Conclusion

Introduction

Hey guys, this is Zoe from CJ dropshipping. We've received a lot of questions and comments regarding shipping fees, logistic issues, and more. In this article, I'll be addressing the top 10 frequently asked questions about CJ Dropshipping. So, let's dive in!

Shipping Costs and Price Increase

Question 1: Why are CJ's shipping costs so expensive and have they increased?

Shipping costs have recently increased due to the second wave of the pandemic and the peak season for e-commerce. As flights resources are tight, the cargo fees are rising every day. We have to adjust our shipping fees according to these increasing charges from logistic companies to ensure timely delivery. It's important to note that some AliExpress sellers may claim to provide free shipping or AliExpress standard shipping, but they often trick buyers into purchasing and eventually ship out parcels with additional costs.

Pros:

• Transparent explanation of the reason for shipping cost increase.
• Highlights the fact that some sellers deceive buyers with false promises of free shipping.

Processing Time for Orders

Question 2: Why is CJ's processing time so long?

Our normal processing time for stocked products ranges from 1 to 2 days, while for other products it takes 2 to 5 days. In the case of POD products, the processing time may be longer. We pre-stock some popular products in our warehouse to expedite the processing time. However, for unstocked products, we need to purchase them from suppliers and conduct quality checks. Sometimes, delays can occur if suppliers fail to send out parcels on time. Additionally, if your order consists of multiple items from different suppliers, it may take longer to process. To save time, you have the option to purchase private inventory.

Pros:

• Clear explanation of the processing time for different types of products.
• Offers a solution (private inventory) to expedite the process.

Inventory and Product Availability

Question 3: Why do I have to wait for the factory to produce my products? Don't you have your own inventory?

As a dropshipping company, we don't produce our own products. When we receive orders, we purchase them from platforms like 1688 or Taobao, or local factories. After the products reach our warehouse, our staff conducts quality checks, removes unnecessary flyer cards, and packs products according to the orders before shipping them to customers. We do stock hot-selling products in our warehouses to shorten the shipping time. Our overseas warehouses have real stock and offer local fast shipments.

Cons:

• None

Parcel Delivery Issues

Question 4: When I track my parcels, it shows as delivered, but my customers claim they haven't received the package. What should I do?

This kind of situation can occur in cross-border shipments, especially in countries where parcel delivery does not require a signature. In such cases, the local carrier may deliver the package to the mailbox, front door, or a neighbor who signs for it. Alternatively, the delivery company may leave a note on the door, asking the customer to schedule a pickup. If your customers claim they haven't received the package, they can search around their home or contact the local delivery companies for more information. If the parcel is lost during delivery, they can file a dispute request for a refund through CJ.

Pros:

• Provides possible explanations for why a customer may claim they haven't received a package.
• Offers practical steps for customers to resolve the issue.

Logistic Limitations

Question 5: Why isn't the logistic method I chose available?

The availability of shipping methods is based on factors like the attribute of the product, the destination country, the parcel's total weight, and the platform. Unfortunately, our system cannot determine if a specific zip code or address is feasible for a shipping method. However, we can define it by country. For example, CG package is available for shipping ordinary stuff to the USA, but if the recipient's address is located in Hawaii or Alaska, CG packet may not be available. In such cases, we will inform you before proceeding with the order.

Pros:

• Addresses customers' concerns about the availability of shipping methods.
• Provides a specific example to illustrate the limitations.

Remote Delivery Charges

Question 6: Why am I being charged a remote fee, even though the recipient's address is in the USA?

The United States is a vast country, including some islands. In certain cases, delivery may not be possible for certain addresses in the US, or the local delivery company needs to charge a remote fee to arrange it.

Pros:

• Explains the reason for remote fees and the geographical challenges in the US.
• Provides a clear example to highlight the issue.

Returned Parcels and Rescheduling

Question 7: Why were my parcels returned, and what should I do?

If the delivery attempt fails or no one picks up the parcel for an extended period of time, the parcel may be returned from the local post to the local logistics warehouse. In such cases, the logistic company may require a re-shipment fee to schedule a new delivery attempt. To avoid this situation, make sure the customer's address is complete and accurately identified on Google Maps. Promptly paying the re-shipment fee before the due date is essential to prevent parcel destruction.

Pros:

• Provides a clear explanation of why parcels get returned.
• Offers practical advice to avoid such situations.

Weight Discrepancies and Correction

Question 8: Why do I keep receiving emails from CJ about weight changes for my products?

The weight and size information of our products are directly from the suppliers, which may not always match the actual measurements. Once we receive the actual breakdowns, we measure and correct the data. We notify our customers about the corrections made to the product's weight data.

Pros:

• Explains the source of weight discrepancies and the corrective measures taken.
• Highlights CJ's proactive communication with customers.

Oversized Products and Shipping Restrictions

Question 9: Why am I being charged an oversized fee for my products?

Oversized products refer to those with a volumetric weight higher than their actual weight. Logistic companies charge shipping fees based on the volumetric weight for such products. Sometimes, products may not be oversized without packaging, but after packing them with a carton and bubble column for protection, they become oversized parcels. To avoid surprises, we recommend consulting with your agent regarding pack sizes before placing orders.

Pros:

• Provides clarity on oversized products and the associated fees.
• Offers advice on how to avoid shipping cost surprises.

Conclusion

In this article, we have addressed the top 10 frequently asked questions about CJ Dropshipping. We hope these explanations have provided you with a better understanding of our processes and policies. If you have any further concerns or questions, please feel free to comment below. Don't forget to like this article and subscribe to our channel for more informative content. Share it with your friends and family on Facebook, Pinterest, or Twitter. We appreciate your time and support. See you in the next video!

Highlights

• CJ Dropshipping addresses the top 10 frequently asked questions.
• Shipping costs have increased due to the pandemic and peak e-commerce season.
• Processing time varies based on product availability and supplier cooperation.
• CJ Dropshipping doesn't produce its own products and relies on suppliers.
• Parcel delivery issues can arise due to local carrier practices.
• Logistic limitations and remote fees can impact shipping methods.
• Returned parcels may incur rescheduling fees if not promptly addressed.
• Weight discrepancies are corrected and communicated to customers.
• Oversized products attract additional shipping fees based on volumetric weight.

FAQ

Q: Can I still get free shipping from CJ Dropshipping?

A: CJ Dropshipping adjusts shipping fees according to increasing charges from logistic companies to ensure timely delivery. The claim of free shipping by some sellers is often misleading.

Q: How can I speed up the processing time for my orders?

A: CJ Dropshipping's normal processing time for stocked products is 1 to 2 days, while for unstocked products, it may take longer due to sourcing and quality checks. Private inventory can help save time.

Q: What if my customer claims they haven't received the package?

A: In such cases, customers can search around their home or contact local delivery companies for more information. If the parcel is lost during delivery, they can file a dispute request for a refund through CJ.

Q: Why do I encounter logistic limitations when selecting shipping methods?

A: Logistic methods depend on various factors such as product attributes, destination country, parcel weight, and platform compatibility. Some regions may have constraints that prevent certain shipping methods.

Q: How can I avoid remote delivery charges?

A: Remote fees may be charged for addresses located in remote areas or islands. These charges are imposed by the local delivery company and are beyond CJ Dropshipping's control.

Q: What happens if my parcels are returned?

A: If the delivery attempt fails or nobody picks up the parcel, it may be returned to the local logistics warehouse. In such cases, a re-shipment fee is required to schedule a new delivery attempt.

Q: Why does CJ notify me about weight changes for my products?

A: Weight and size information provided by suppliers may not always match the actual measurements. CJ notifies customers about corrections made to the weight data.

Q: How can I avoid oversized fees for my products?

A: Oversized fees are charged for products with volumetric weight exceeding actual weight. Consider consulting with your agent regarding pack sizes before placing orders to ensure accurate calculations.

Q: Why are some shipping methods not available for my packages?

A: Shipping method availability is determined by factors such as product attributes, destination country, parcel weight, and platform restrictions. Some regions or specific addresses may have limited shipping options.

Q: What should I do if my product exceeds certain size limits?

A: Certain airlines impose size restrictions on parcels for ear transportation. If your product's dimensions exceed the allowable limits, it may limit the available shipping options.

Q: What are CJ Dropshipping's key takeaways?

A: CJ Dropshipping provided insights into shipping costs, processing times, inventory management, parcel delivery issues, logistic limitations, weight discrepancies, and oversized products. Clarifying these frequently asked questions aims to improve customers' understanding of the platform's operations.