Unlock the New Encompass Ecommerce Site
Table of Contents:
- Introduction
- Shipping Options
- Finding the Right Parts
3.1. Exploded Views
3.2. Searching by Product Type or Model Number
- Adding Parts to Your Shopping Cart
4.1. Frequently Bought Together Parts
- Checking Out and Completing Your Purchase
- View Your Order History
6.1. Parts Ledger
6.2. Viewing Invoices and Returns
- Paying Your Account Online
- Comprehensive Reporting
8.1. Web Reports
8.2. Downloadable Reports
- Updating Your Account Information
- Conclusion
Introducing the New Encompass Ecommerce Site
Encompass is proud to present our newly updated ecommerce site, encompass.com. As one of the country's largest suppliers of repair parts for home products, we are dedicated to providing the best experience for our business account holders. In this article, we will guide you through the various features and functions available on our website, ensuring that you make the most out of your Encompass account.
1. Introduction
Welcome to the Encompass ecommerce site! In this section, we will provide an overview of the improvements and additions we have made to enhance your browsing and shopping experience.
2. Shipping Options
Finding the right part is essential, but sometimes it may not be available at your home location. In this section, we will explain how you can now choose to have the part shipped from the nearest Encompass warehouse that has stock. We will guide you through the process of selecting a ship from location, entering the part number, and viewing available stock by location.
3. Finding the Right Parts
Identifying the correct parts is crucial for a successful repair job. Encompass understands this and has added comprehensive data and functionality to our website to assist you. In this section, we will explore the options available for finding the right parts, including exploded views and different search methods.
3.1. Exploded Views
Encompass is committed to providing the most detailed information possible for servicers. We have posted exploded views for all major brands, allowing you to visualize the inner workings of the products you are servicing. We will show you how to access these exploded views and how they can assist you in identifying the parts you need.
3.2. Searching by Product Type or Model Number
To make the search process even more efficient, Encompass enables you to search for parts by product type or model number. We will guide you through the steps of selecting the desired product category, inputting the model number, and filtering the search results. Whether you have the complete model number or just a few characters, our website will help you find the right parts.
4. Adding Parts to Your Shopping Cart
Once you have found the parts you need, it's time to add them to your shopping cart. In this section, we will walk you through the process of selecting the quantity needed, adding items to your cart, and understanding the concept of frequently bought together parts.
4.1. Frequently Bought Together Parts
Encompass understands that there are often additional parts that are commonly purchased alongside the main part. To save you time and effort, we provide a list of frequently bought together parts. We will show you how to navigate this list and add the desired items to your shopping cart with just a few clicks.
5. Checking Out and Completing Your Purchase
When you are ready to complete your purchase, Encompass makes the process quick and straightforward. In this section, we will guide you through the final steps of confirming the parts and quantities, updating the order if necessary, and proceeding to checkout. We will ensure that you have a seamless experience when placing your order.
6. View Your Order History
Encompass values transparency and wants to provide you with access to your order history. In this section, we will discuss the parts ledger, which shows important information about your ordered parts. We will also explain how you can view previous invoices, returns, and any applicable cores or warranty claims associated with the parts you have ordered.
6.1. Parts Ledger
The parts ledger is a comprehensive overview of all the information we have on a specific part. By accessing the parts ledger, you can quickly view the availability and order status of the part, ensuring that you stay informed about its progress.
6.2. Viewing Invoices and Returns
Encompass keeps track of your previous invoices and returns for easy reference. In this section, we will show you how to access these documents and view further details. Understanding the history of your ordered parts can help you make more informed decisions in the future.
7. Paying Your Account Online
To provide you with added convenience, Encompass now allows you to pay your account online via credit card. In this section, we will guide you through the simple process of paying your account with a credit card. We will also explain how you can securely store your credit card information for future payments.
8. Comprehensive Reporting
Encompass aims to provide you with comprehensive reporting on various aspects of your account. In this section, we will explore the different reporting options available, including quickview reports and downloadable reports in Excel format. We will demonstrate how you can search, sort, and analyze the data to suit your needs.
8.1. Web Reports
Encompass offers quickview reports that provide instant insights into your current orders, warranty credits, and other key information. We will explain how to access these reports and leverage the data to make informed decisions.
8.2. Downloadable Reports
For more in-depth data analysis, Encompass provides downloadable reports in Excel format. We will show you how to download and save these reports to your computer, allowing you to manipulate the data in any way you require.
9. Updating Your Account Information
Keeping your account information up to date is essential for a smooth customer experience. In this section, we will guide you through the process of updating your account information, including contact details, delivery addresses, and more. We will ensure that you have easy access to manage your Encompass account effectively.
10. Conclusion
We would like to thank you for using Encompass and for watching this video. In this closing section, we will summarize the key features and functions of our ecommerce site. We encourage you to explore all the available features and stay tuned for future enhancements. We appreciate your business and look forward to serving you better with each update.
Highlights:
- Encompass has updated its ecommerce site with new features and functionality for business account holders.
- Customers can now choose to ship parts from the nearest Encompass warehouse with stock.
- The website includes exploded views and a comprehensive search function to help identify the correct parts.
- Frequently bought together parts make it easy to find complementary items.
- The checkout process is streamlined, and customers can view their order history and pay their account online.
- Encompass provides comprehensive reporting and options for updating account information.
FAQs
Q: How do I choose the shipping location for a part?
A: By entering the part number and viewing available stock by location, you can manually select the warehouse from which the part will be shipped.
Q: Can I search for parts by product type or model number?
A: Yes, Encompass allows you to search for parts by selecting the product category and type, or by inputting the model number to narrow down your search.
Q: What are frequently bought together parts?
A: Frequently bought together parts are items that are commonly purchased alongside the main part. Encompass provides a list of these items for your convenience.
Q: Can I view my order history and invoices?
A: Yes, Encompass allows you to view your order history, including previous invoices and returns, through the parts ledger and invoice links.
Q: How can I pay my account online?
A: Encompass now offers the option to pay your account online via credit card. You can securely store your credit card information for future payments.
Q: What types of reporting options are available?
A: Encompass provides quickview reports for instant insights and downloadable reports in Excel format for more in-depth data analysis. You can search, sort, and analyze the data as needed.
