Streamline Shipment Tracking: Connect Your Tictail Store to AfterShip

Table of Contents:

1. Introduction
2. Connecting your Ticktail store to AfterShip
3. Importing shipments from Ticktail to AfterShip
4. Tracking shipments in AfterShip
5. Customizing email notifications
6. Filtering and finding problem shipments
7. Adding instruments to new orders
8. Triggering shipment import
9. Detecting carriers automatically
10. Conclusion

Article:

Introduction

In this tutorial, we will guide you on how to connect your Ticktail store to your AfterShip account. AfterShip is a powerful tool that allows you to track shipments, provide real-time updates to customers, and streamline your shipping process. By connecting your Ticktail store to AfterShip, you can easily manage and track all your shipments in one place. Let's dive in and get started!

Connecting your Ticktail store to AfterShip

To connect your Ticktail store to AfterShip, follow these simple steps:

1. Log into your Ticktail store admin page.
2. Go to the Apps page.
3. Scroll down to the bottom and find AfterShip.
4. Click on the "Go to" button.
5. AfterShip will automatically connect your Ticktail store to your AfterShip account based on the Ticktail email.

Importing shipments from Ticktail to AfterShip

Once your Ticktail store is connected to AfterShip, it will start importing shipments automatically. AfterShip will import shipments that you added to your Ticktail store in the past three days. After the initial import, AfterShip will automatically import shipments every three hours. If you want to manually import shipments, you can click on the "Import Now" option in the menu.

Tracking shipments in AfterShip

AfterShip pulls all the tracking information from different carriers and displays it in one page. In the left column, you can see the carriers for each shipment. The second column contains the tracking numbers, the third column displays the order ID, and the last column shows the current status of each shipment. The colors represent different statuses: blue means in transit, red indicates an exception, purple means a failed attempt, green signifies delivered, and gray indicates pending tracking information.

Customizing email notifications

AfterShip not only tracks shipments but also sends out customizable email notifications to customers. You can select different triggers for email notifications, such as failed delivery attempts or successful deliveries. These notifications help reduce customer inquiries and keep customers informed about their shipments. Customize the email notifications according to your preferences to provide the best customer experience.

Filtering and finding problem shipments

With AfterShip, you can easily filter shipments by status and carriers to quickly find problem shipments. This feature allows you to identify and resolve any issues promptly, ensuring smooth shipping operations. By efficiently managing problem shipments, you can maintain customer satisfaction and minimize delays or complications.

Adding instruments to new orders

When a new order is placed in your Ticktail store, you can add instruments to track the shipment in AfterShip. Simply mark the order as shipped and input the tracking number. AfterShip can automatically detect the carrier, so you can leave the shipping company field blank. After marking the order as shipped, send an email to the customer to keep them informed about their shipment.

Triggering shipment import

To ensure the latest shipments are imported from your Ticktail store to your AfterShip account, you can trigger a manual import. This is especially useful if you want to update your shipment records immediately. Simply go to the Apps page, find Connector, and click on the "Import Now" button. AfterShip will retrieve the latest shipments from your Ticktail store and import them into your AfterShip account.

Detecting carriers automatically

AfterShip has a feature that automatically detects the carrier based on the tracking number. This eliminates the need for manual selection and saves you time. When adding a new shipment, you can leave the shipping company field blank, and AfterShip will detect the carrier automatically.

Conclusion

By connecting your Ticktail store to AfterShip, you can simplify your shipping process and provide better tracking services to your customers. AfterShip's powerful features, such as automatic shipment imports, customizable email notifications, and easy tracking, make it an essential tool for every e-commerce business. Start optimizing your shipping operations today with AfterShip and take your customer experience to the next level!

Highlights:

• Connect your Ticktail store to AfterShip for streamlined shipment tracking.
• Import shipments from Ticktail to AfterShip automatically.
• Track shipments in AfterShip and easily filter problem shipments.
• Customize email notifications to keep customers informed.
• Add instruments to new Ticktail orders and trigger shipment imports.
• AfterShip detects carriers automatically based on tracking numbers.

FAQ:

Q: Can I manually import shipments in AfterShip? A: Yes, you can manually import shipments in AfterShip by clicking on the "Import Now" option in the menu.

Q: How can I track the status of my shipments in AfterShip? A: AfterShip provides a consolidated view of all your shipments, allowing you to track their status in one place. Simply go to the tracking page and filter or search for specific shipments.

Q: Can I customize the email notifications sent to customers? A: Yes, AfterShip allows you to customize email notifications based on different triggers such as delivery exceptions or successful deliveries. This helps reduce customer inquiries and improves the overall customer experience.

Q: Does AfterShip support automatic carrier detection? A: Yes, AfterShip automatically detects the carrier based on the tracking number, saving you time and effort in manually selecting the carrier.

Q: Can I add instruments to new Ticktail orders in AfterShip? A: Yes, AfterShip allows you to add instruments to new Ticktail orders by marking them as shipped and inputting the tracking number. AfterShip will automatically detect the carrier and track the shipment.

Q: How can AfterShip help me find and resolve problem shipments? A: AfterShip provides powerful filtering options that allow you to easily find problem shipments by status and carrier. By identifying and resolving issues promptly, you can ensure a smooth shipping process and maintain customer satisfaction.