Enhance Your Shopify Store with AfterShip's Order Tracking & SMS

Table of Contents

1. Introduction
2. Benefits of AfterShip Solutions
3. How to Configure AfterShip onto Your Shopify Store
   • Step 1: Login and create an account
   • Step 2: Start your seven-day free trial
   • Step 3: Enter your store details and customer notification settings
4. Adding AfterShip App to Your Shopify Store
5. Tracking a Shipment
6. Notification Settings
7. Customizing the Tracking Page
8. Adding a Tracking Page to Your Shopify Store
9. Importing Shipments with CSV
10. Analytics and Customer Reviews
11. Order Lookup Widget
12. Pricing Plans and Upgrades
13. Conclusion

AfterShip Solutions: A Complete Guide to Tracking and Notifications for Your E-commerce Store

The success of an e-commerce store relies heavily on keeping customers informed about the status of their orders. AfterShip Solutions offers a comprehensive suite of tools that allow you to seamlessly integrate order tracking and notifications into your Shopify store. By leveraging this powerful app, you can enhance the customer experience, build trust, and ultimately boost sales.

Benefits of AfterShip Solutions

Implementing AfterShip Solutions comes with numerous advantages for your e-commerce store:

1. Real-Time Order Tracking: AfterShip allows your customers to track their orders with ease, providing them with real-time updates on the location and status of their shipments.

2. Seamless Integration: AfterShip is specifically designed for Shopify stores, ensuring a smooth and hassle-free integration process.

3. Customer Notifications: Keep your customers informed about their order status through automated notifications via email or SMS. This proactive approach builds trust and improves customer satisfaction.

4. Customizable Tracking Page: AfterShip provides a customizable tracking page where you can tailor the look and feel to align with your brand. Add product recommendations and choose themes that resonate with your target audience.

5. Analytics and Customer Reviews: Gain valuable insights into your business performance with AfterShip's analytics dashboard. Monitor order deliveries, exceptions, and customer reviews to identify areas for improvement.

How to Configure AfterShip onto Your Shopify Store

To get started with AfterShip, follow these simple steps:

Step 1: Login and create an account

Click on the provided link to access the AfterShip login page. Create a free account by entering your details and selecting a unique username and password.

Step 2: Start your seven-day free trial

After logging in, you'll be directed to a page where you can start your seven-day free trial. Take advantage of this trial period to explore AfterShip's features and evaluate its suitability for your business.

Step 3: Enter your store details and customer notification settings

Next, enter the details of your Shopify store, including its URL. Enable customer notification settings to keep your customers updated about the tracking process. Configure email and SMS notifications for different order stages, such as order received, in transit, out for delivery, or unsuccessful delivery attempts.

Once you've completed these steps, you're now ready to connect AfterShip to your Shopify store.

Adding AfterShip App to Your Shopify Store

Adding the AfterShip app to your Shopify store is a straightforward process:

1. Go to the Shopify App Store and search for "AfterShip" in the search bar.
2. Select the "AfterShip Order Tracking and SMS" app from the search results.
3. Click on "Install app" to initiate the installation process.

Follow the on-screen prompts to connect your AfterShip account to your Shopify store. Once connected, you'll be able to access the AfterShip admin panel and manage your shipments.

Tracking a Shipment

AfterShip allows you to easily track shipments and keep your customers informed. Follow these steps to track a shipment:

1. From the AfterShip admin panel, click on "Track Shipments".
2. Enter the shipment details, including the tracking number, courier service, and country of origin.
3. If you have the customer's order number, enter it along with their details.
4. Save the shipment details, and the status will appear as "pending" until the shipment updates are received.

Your customers will be able to track their orders by visiting the "Track Your Order" page on your website.

Notification Settings

AfterShip provides a range of notification settings to ensure timely updates for your customers. These settings enable you to send email and SMS notifications at various stages of the order process. You can enable or disable notifications based on your preferences and the needs of your customers.

Customizing the Tracking Page

AfterShip offers a user-friendly interface where you can customize the tracking page to match your brand's aesthetic. Follow these steps to customize the tracking page:

1. Access the tracking page settings from the AfterShip admin panel.
2. Click on "Actions" and select "Edit" to make changes to the tracking page.
3. Customize the appearance, including themes, headers, footers, and even product recommendations.
4. Save your changes and let the new tracking page reflect your brand identity.

Adding a Tracking Page to Your Shopify Store

To make it easier for your customers to track their orders, you can add a tracking page to your Shopify store's footer. Here's how:

1. Enable the tracking page feature in the AfterShip admin panel.
2. Set up a custom domain for the tracking page or use the provided tracking URL.
3. Go to your Shopify store's online sales channel and select the navigation option.
4. Add a new menu item in the footer section, such as "Track Your Order".
5. Paste the tracking page URL or custom domain and save the menu item.

Now, your customers can easily access the tracking page from the footer section of your Shopify store.

Importing Shipments with CSV

If you have a large number of shipments or want to import them in bulk, AfterShip offers a convenient CSV import feature. Simply prepare a CSV file with the necessary shipment details, and import it directly into AfterShip. This saves time and effort, ensuring all shipments are accurately tracked and updated.

Analytics and Customer Reviews

Gain valuable insights into your business performance through AfterShip's analytics dashboard. Monitor key metrics such as the number of orders, successful deliveries, exceptions, and customer reviews. Use this data to identify trends, improve your operations, and optimize the customer experience.

Order Lookup Widget

Allow your customers to easily track their orders by utilizing AfterShip's order lookup widget. Paste the provided code into relevant pages, such as the customer account or checkout page. Customize the widget's appearance to seamlessly integrate with your website's design. This feature enhances convenience for your customers and ensures they have access to the latest order tracking information.

Pricing Plans and Upgrades

AfterShip offers various pricing plans to cater to businesses of all sizes. The available plans include a free version with limited features, as well as pro and essential plans for higher shipment volumes. Choose the plan that best suits your needs, and upgrade as your business grows. Click on the link in the description to avail a discount on your chosen plan.

Conclusion

AfterShip Solutions is a comprehensive tracking and notification tool for your Shopify store. By leveraging its features, you can effortlessly keep your customers informed about their orders' progress, enhance their overall experience, and build trust in your brand. Take advantage of the features AfterShip offers, customize your tracking page, and explore the various settings to optimize your e-commerce business.